In order to best protect our community and staff members, we have implemented several risk reduction and social distancing measures:

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• Social distancing measures. You will be asked to wait in your car after informing the front desk staff that you are here. 
   

• You will be asked a few questions when booking and checking in for your appointment according to the RACGP triage and screening standards.
   

• If you have cold and flu symptoms, we ask you do not attend the practice and organize a telephone appointment initially. Please organize a COVID-19 swab for yourself through one of the testing facilities on the SA health website. Patients who have seen one of our doctors for a face-to-face appointment in the last 12 months, under the age of 12 months of age, homeless or in a COVID hot spot can access a Medicare rebated phone consultations. For further information you can speak to one of our friendly receptionist staff. A gap fee applies to face-to-fae and phone consultations.

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• Telephone consultations are available.

 

If you have any of the following symptoms you may require a COVID-19 test as per SA Health Recommendations. 

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• Cough

• Sore throat

• Fever

• Difficulty breathing

 

For information on where to get tested, eligibility requirements and information about COVID-19, Please follow this link for the latest SA Health information for the general public : https://www.sahealth.sa.gov.au /covid+2019/. Alternatively contact the COVID Health Information Line on 1800 020 080.

We do not prescribe drugs of dependence such as a Diazepam, Endone, Panadeine forte, Tramadol or Oxazepam for new patients. Please be aware that doctors may not prescribe drugs of dependence. 

 

Fees
 

As of the 1st of August 2021 we will become a Mixed Billing Practice. A gap payment will apply to consultations, with the full payment required on the day. The gap payment varies depending on the doctor seen and additional fees may apply. Our standard consultations incur a $15 gap, with certain doctors charging a $20, $30 and $35 gap. All after hours appointemtns incur a gap payment regardless of age or concession card status. Please speak to our receptionist staff for further information about our fees. 

This fee is payable in full on the day at the end of the consultation, another appointment cannot be offered until the consultantion has been paid. Procedures incur additional fees. . 

 

In certain circumstances- DVA Gold Card Holders, Concession card holders, Pension card holders and children under the age of 16 may be Bulk Billed (this does not apply to certain doctors i.e. Dr Irwan Hamid and/or for after hours and on public holidays. Appointments such as Health Assessments (Over the 75+ Health Check), Chronic Disease Managemnet Plans and Government Funded Childhood Immunisations will be Bulk Billed. Fees will apply to all other patients. For extra services such as Mirena Insertions, Iron Infusions and Minor Procedures/skin excisions an additional procedure fee will apply. Non-Medicare card holders are required to settle their fee in full on the day. 
Newborns who are awaiting a medicare will need to pay in full on the day, which can be claimed by medicare by the parents.

After hours = Public holidays, Sundays, Saturdays, Monday-Friday after 6pm. 

For more information please contact our friendly reception staff.

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COVID PROTOCOLS
 

Due to the changing nature of Covid-19, we have implemented protocols in the clinic for the health and safety of our staff and patients. Please be patient as we are trying our best to help you and the community. When you arrive to the clinic for an appointment please contact our receptionist staff on 8224 7500 and let us know you are here, your doctor will call you once ready and screen you. 

 

Overseas Students/Visitors

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Please speak to the receptionist regarding fees that apply. 

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Transfer of notes

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To transfer your medical record from a previous clinic to Klemzig Village Medical Clinic, please fill out and sign this form. Once completed and signed it can be faxed or dropped off to the reception staff at Klemzig Village Medical Clinic. 

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Telephone policy

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We understand there may be times you wish to speak to your GP for further advice, however, our doctors are unable to take non-scheduled phone calls. We can offer you a scheduled phone appointment with your GP to discuss your needs. Please inform our reception staff if your call is urgent. If your medical concern is an emergency, please call an ambulance on 000. 

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Email policy

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The RACGP does not recommend the use of email for the transfer of patient information. Email is not considered secure as it is not encrypted. We regret we are generally unable to send your results and other clinical information to you by email. If you would like copies of your results we are happy to provide you with a printed copy.

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Reminders

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Our Practice is committed to preventative care. We use a computerised reminder system for specific recalls, such as reminders for follow up blood tests and vaccinations. 

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Confidentiality

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Your medical file is a confidential document.  It is the policy of this Practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.

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Vaccinations

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All Government Childhood & Adolescent/Adult Schedule vaccines are available and free of charge for Medicare card holders.  Ongoing school program vaccinations are also available.

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Travel vaccination advice is available and a script for recommended vaccinations can be organize on the day. 

Childhood vaccinations for individuals without Medicare cards will require purchase of the vaccinations prior to the GP appointment, this can be arranged in consultation with your GP. 

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Anti-social Behaviour Policy

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We understand that you may be unwell, stressed or anxious. Our Practice has a zero-tolerance policy towards violence, anti-social behaviour and will not tolerate verbal or physical threats made towards members of the staff or General Practitioners or other patients. 

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Feedback

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Written feedback is welcome. Please contact us through our email. 

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Workcover or MVA consultations

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If you wish to have a WorkCover or MVA consultations please  inform our reception staff at the time of making the appointment and fill out the relevant form prior to your appointment with the GP. The account will need to be paid privately on the day, we will issue an invoice which you can take to your MVA or work cover claims manager.

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WorkCover and Motor Vehicle Accident accounts are ultimately the patient’s responsibility. Please ensure your WorkCover claim is submitted and notify us of your claim number. For Motor Vehicle Accident claims, please identify and advise us of your Compulsory Third Party insurer as soon as possible – details on how to find your insurer can be found at http://www.ctp.sa.gov.au/insurers.html